Itil software assessment scheme

Software tools have been categorized according to the level of assessment achieved. The itil software scheme offers a logo to everyone that the cabinet office awards with endorsement and subsequent trade mark licence. Cobit tool compliancy will the sw assessment scheme ever be open. It is designed to offer a clearer career path for professionals from foundation to higher levels. It also provides deeper focus on process integration, enabling a tool vendor to further differentiate its tool for the itil user market. The itil v3 software endorsement scheme enables software tool vendors to submit their itil based software tools for assessment by a licensed software assessor. Its a significant update from itil v3 which was in widespread use for over a decade. The itil practitioner certification is the newest entry to the itil certification scheme. The questionnaire may also create awareness of management and control issues that may be addressed to improve overall process capability. Itil process compliant bronze product, processes and user documentation have passed the assessment. You started this assessment previously and didnt complete it.

Itil software scheme comes under more fire the it skeptic. The itil software scheme, established by the apm group through the office of government commerce ogc, is an independent program that validates service. The scheme went live in the itsmf fusion event in dallas. Any number of itil processes can be assessed and the same tool can be assessed on different levels. It introduces how itil can be used to enhance the quality of it service management within an organisation, and how to become a certified professional. Gallen switzerland, and humboldt university of berlin germany in cooperation with the itsmf. With a proven help desk ticket classification methodology such as create, companies can build a help desk ticket category classification scheme that increases ticket trend reporting efficiency, enhance the ticket escalation process, improve reporting, and reduce overall support costs. Itil software scheme goes into pilot stage pink elephant. Bmc awarded itilr process compliant certification even worse. Ogcapmg open up the sw assessment scheme more bullshit. Spring online training sale itil 4 managing professional mp pass training passes free lean it foundation devops bundle pinkpass free book chapter enewsletters. Assess the scheme you have in place now if indeed you have one, and do a performance baseline on the effectiveness of the current scheme. The itil software scheme iss allows it service management software tool vendors to obtain endorsement through axelos for an itilbased tool.

For the purposes of the itil software scheme, customers are thirdparty customers. Suddenly we have a standard, although everyone has now stopped calling it that. Without any public discussion at all, a standard for itil software products is about to be dropped on the unsuspecting itil public. The basic requirement is that the compliance criteria and the audit criteria are publically available. The updated version of the pinkverify software assessment service incorporates the full requirements of the ogc itil software assessment scheme. At pink we have had the industrys only itil software assessment scheme for over 10 years pinkverify. News continues to leak about an itil software endorsement scheme endorsed by ogc, administered by apmg, and created and assessed by a small organisation smcg. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system, encouraging consistency and continual improvement for businesses using it enabled services. How to conduct an itsm process assessment white paper.

Find our more about axelos product licensing including the product licensing process and our assessment criteria and fees. A maturity model defines different maturity levels and the higher up on the maturity scale an it organization is, the better it performs. Ken turbitt drops the bomb that some have been hearing for a while. Your guide to the it infrastructure library itil is a framework of best practices for delivering it services. Some may remember the reaction by many it service management professionals to the ogcs. The itil application management lifecycle presents a more holistic, service oriented view. Inteq, a leading provider of on demand it service management, today announced that infradesk successfully achieved the silver level process compliance assessment under the itil software scheme. The itil software scheme enables software tool vendors who have developed tools based on itil processes to obtain official endorsement from axelos. It maturity selfassessment jessica eckerstein and jacob malmros 2 plement itil successfully, an organization must use a maturity model. Here are the general steps to follow based on the steps outlined in the itil service operation volume, sect 4. For a certification scheme to be legitimate, it should at least comply with iso 17021 and 19011.

List of weaknesses and opportunities to be addressed by the introduction of itilaligned. You can view the list of the endorsed software tools here. Successful assessments will permit the tool vendors to use the itil swirl logo accompanied by the words process compliant and either bronze, silver or gold, which. Itil v2 self assessment catalogue previously available free of charge on the itsmf web site. This endorsement allows vendors to hold a valid iss trademark licence and use the process compliant itil swirl logo at a bronze, silver or gold level. Tools itil software scheme starting in 2009,43 the apm group, uk, established an itil software scheme iss which allows it service management software itsm tool vendors to obtain endorsement through the cabinet office for an itilbased tool. Smart service desk itsm is now awarded the pinkverify 2011 certification for the following 11 processes.

Download the selfassessment criteria to see how iss compatible your tool is. Frontrunners is a 100% datadriven assessment of the most. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with itil processes. The logo incorporates the popular swirl image, along with the itil trade mark with wording to confirm that the product has been appropriately licensed by the cabinet office. Itil is used to develop training programsinperson, in print and onlineto maximize the utility of it services. Every help desk needs an itil ticket classification scheme to handle the customers itil ticket type issues. Now in its fourth iteration, itil 4 provides the guidance. Software vendors who have developed itilbased tools can obtain official approval for these under our itil software endorsement scheme. The aim of selfassessment is to give the assessing organization an idea as to how well it is performing relative to itil best practice. Infradesk first saas itil service desk software awarded. In addition consumers are provided with usability assurance, whilst software vendors are provided with. Itil certification exam and qualification scheme updated. The it skeptic has always advocated such a scheme but it is a remarkable reversal for the castle itil establishment that until now argued that such assessment was not possible because itil was only guidance and no standard exists. Pinkverify launches as ogc itil software scheme assessor.

Itils systematic approach to it service management can help. Following the publication of the mandatory assessment criteria for the itil software scheme. The goal of the assessment is to provide data to the assessment team which is analyzed and used to develop specific questions for further information gathering interviews andor focus groups. For details on software tools that have been assessed through the itil software endorsement scheme please click on one of the levels below. Today an announcement was made explaining that this scheme is about to enter the pilot stage, and potential licensed software assessors are invited to contact apm group. The new software endorsement scheme allows software tool vendors to submit their itil based software tools for assessment to a licensed software assessor lsa.

Here are some of the key points from the assessment. The itil software here is offered under the saas software as a service model, meaning that the software is web based, hosted on the cloud and can be accessed when needed through a. Pinkverify selfassessment criteria pinkverify 2011 toolsets itil software scheme. This itil lifecycle focuses on the overall management of applications as part of it services. It allows for greater alignment between the development view of the applications and the live management of those applications. This survey is carried out in the course of an international research cooperation between copenhagen business school denmark, university of st. The itil software scheme is intended not to stifle innovation or affect the way competent tool vendors produce their products and so licensed software assessors will fully recognise slight variations. Tools itil software scheme microsoft operations framework. Itil 4 is a new certification scheme that will slowly replace the existing scheme it is based on the transformation to a digital environment. This is the entrylevel qualification, and covers the basics of itils framework in one training course and exam. Itil implementation itil assessment it process wiki. Itil software scheme mandatory assessment criteria 2007. Successful recommendations entitle tool vendors to use the official process compliant itil swirl logo.

Itil, formerly an acronym for information technology infrastructure library, is a set of detailed practices for it service management itsm that focuses on aligning it services with the needs of business itil describes processes, procedures, tasks, and checklists which are not organizationspecific nor technologyspecific, but can be applied by an organization toward strategy, delivering. This allows them to use axelos trade marks and display the axelos process compliant logo when promoting their product. You can read the details on the official itil site. It helps organizations in all kinds of industries offer their services in a qualitydriven and economical way. Official itil tool endorsement by the ogc buz world. Tool compliance discussion official itil tool endorsement by the ogc bullshit alarm.